Help with an order, delivery, payment, or anything else that's gone sideways. For general questions about ZEZU halal status, hours, the menu check the FAQs instead.
How do I place an order?
Tap "Order Now" anywhere on the site, pick delivery or collection, choose your branch, and build your order. You'll get an order confirmation by email or SMS once it's placed keep that, it's your reference if you need to contact us about the order.
Can I track my order?
Order updates are sent to the email or phone number you gave at checkout. If you haven't received an update and it's past your expected time, call your branch directly numbers are on the Location page.
I need to change or cancel my order
Once an order is placed the kitchen starts preparing it quickly, so changes aren't guaranteed. Call your branch immediately — the sooner you call, the more likely we can still amend or cancel it before it's made.
My order is late
Delivery times can run over at busy periods. If your order is significantly later than the estimate you were given, call your branch directly and they'll check on it for you.
Something's wrong with my order — missing or incorrect items
Sorry about that — call your branch as soon as you notice, with your order confirmation to hand. They'll sort out a replacement, a refund for the missing item, or whatever's fairest for the mistake.
How do I request a refund?
Call or email your branch with your order details and what went wrong. Refunds are handled case-by-case depending on the issue, and are usually returned to your original payment method.
I'm having a payment problem
Payment is processed securely through our ordering partner, Flipdish. If a payment failed but you think you were charged, check your bank statement first — if a charge did go through without a confirmed order, email Info@zezu.co.uk with the details and we'll look into it.
I have an allergy or dietary requirement
Check our Allergen Information page first it covers most of the menu against the 14 UK-recognised allergens. For anything not listed there, or if you have a serious allergy, please call your local branch directly before ordering.
The website isn't working properly for me
Try refreshing the page or clearing your browser cache first — that fixes most display issues. If something still looks broken, email Info@zezu.co.uk with a screenshot and which device/browser you're using, and we'll get it fixed.
How do I get in touch directly?
Call or email your nearest branch — numbers and addresses are on the Location page or reach us on Instagram. For general questions rather than order issues, check the FAQs first.
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